Terms of service






By accessing or using our website, you agree to the following terms. Please read them carefully before making a purchase.

General

Velmora offers handcrafted self-care products designed for everyday use. By using our website, you agree to use it only for lawful purposes and in a manner that does not harm the brand or other users.

We reserve the right to update or modify these terms at any time without prior notice.

Product Information

We strive to present all products as accurately as possible. However:

  • Slight variations in color, texture, or appearance may occur due to lighting, photography, or the handmade nature of our products
  • Product descriptions are for general guidance and may vary slightly

Pricing & Payments

  • All prices are listed in INR (₹) and are subject to change without notice
  • We reserve the right to correct any pricing errors at any time
  • Orders will only be processed after successful payment

Order Acceptance

We reserve the right to:

  • Cancel or refuse any order at our discretion
  • Limit quantities purchased per order or customer
  • Cancel orders in case of suspected fraud or incorrect information

If an order is cancelled after payment, the amount will be refunded to the original payment method.

Shipping & Delivery

Delivery timelines are estimates and may vary due to external factors such as courier delays or location constraints.

Velmora is not responsible for delays once the order has been handed over to the shipping partner.

Returns & Replacements

Due to the personal and hygienic nature of our products:

  • We do not accept returns on opened or used products
  • Replacements are only provided in case of damaged, defective, or incorrect items
  • A valid unboxing video is required for any such claim

Please refer to our Refund Policy for detailed information.

Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Velmora and may not be used, copied, or reproduced without permission.

Limitation of Liability

Velmora shall not be held liable for:

  • Any indirect or incidental damages arising from the use of our products
  • Any allergic reactions or sensitivities; customers are advised to check ingredients before use

Contact Information

For any questions regarding these terms:

📞 +91 8090668666
📧 contact@storevelmora.com