Shipping policy
At Velmora, we aim to deliver your order safely, on time, and in perfect condition. Please review the details below before placing your order.
Order Processing
Once your order is placed, you will receive a confirmation via email or SMS.
- Orders are typically processed and dispatched within 2–4 working days
- Once shipped, tracking details will be shared via email or SMS
For any shipping-related queries:
📞 +91 8090668666
📧 contact@storevelmora.com
Delivery Timelines
Delivery timelines may vary based on your location:
- Metro & Tier 1 cities: 3–6 working days after dispatch
- Tier 2, Tier 3 & other areas: 5–10 working days after dispatch
Please note that these are estimated timelines and may be affected by external factors such as courier delays, weather conditions, or regional serviceability.
Shipping Charges (India)
- Free shipping on orders above ₹499
- A flat ₹59 shipping fee applies to orders below ₹499
Shipping charges are non-refundable once the order has been dispatched.
Delivery Partners
We work with trusted courier and logistics partners to ensure reliable delivery across India.
Order Modifications
If you need to update your shipping details or make changes to your order, please contact us within 12 hours of placing the order.
Once an order is processed or shipped, modifications may not be possible.
Order Cancellation
Orders cannot be cancelled once they have been dispatched. We recommend reviewing your order details carefully before confirming your purchase.
Delays & Serviceability
While we aim to deliver within the estimated timelines, delays may occasionally occur due to factors beyond our control.
In some locations where delivery or reverse pickup is not available, we may request alternative arrangements.